These Terms of Service ("Terms") constitute a legally binding agreement between you ("User," "you") and CuePoint Planning ("CuePoint Planning," "we," "us") governing your use of the CuePoint Planning platform accessible at cuepointplanning.com and all related services.
By registering an account, you confirm that you are at least 18 years old, have the legal capacity to enter into this agreement, and accept these Terms in full.
CuePoint Planning is a subscription-based SaaS (Software as a Service) platform designed for DJ and event entertainment professionals. The platform includes tools for:
We reserve the right to modify, suspend, or discontinue any feature or the entire service at any time, with reasonable notice where possible.
To use CuePoint Planning, you must create an account with a valid email address and password. You agree to:
One account per person. Creating multiple accounts to circumvent subscription limits or bans is prohibited.
New accounts receive a 30-day free trial with full access to the platform. No payment is required to start a trial. At the end of the trial, continued access requires a paid subscription.
The first 50 users who subscribe at the Founder rate of $20/month will retain that price for as long as their subscription remains active and in good standing. The Founder rate is non-transferable. If a Founder subscription lapses, the standard rate will apply upon resubscription.
After the Founder tier closes, standard pricing applies as listed on the pricing page. Prices are subject to change with 30 days' notice to existing subscribers.
You may cancel your subscription at any time through the Settings → Billing section of the platform or by contacting support. Cancellation takes effect at the end of your current billing period — you will retain access until then.
Refunds: We do not offer refunds for partial billing periods. If you experience a technical issue that renders the platform unusable, contact us within 7 days and we will review refund requests on a case-by-case basis.
You agree to use CuePoint Planning only for lawful purposes and in accordance with these Terms. You must not:
Violation of these terms may result in immediate suspension or termination of your account without refund.
You retain full ownership of all data, content, and information you upload to or create within CuePoint Planning ("User Content"), including event records, client information, contracts, and files.
By using the platform, you grant us a limited, non-exclusive license to store, process, and display your User Content solely for the purpose of providing the service to you.
We do not claim ownership of your data. We will not use your client data, event information, or business records for any purpose other than operating the platform.
CuePoint Planning provides a client-facing portal that you can share with your event clients. You are responsible for:
CuePoint Planning is a tool — we are not a party to any agreement between you and your clients. Any disputes between you and your clients are solely your responsibility.
CuePoint Planning includes AI-assisted features ("Cue Assistant") powered by third-party AI providers including Anthropic. When you use AI features:
CuePoint Planning, including its design, code, features, branding, and all associated intellectual property, is owned by CuePoint Planning. Nothing in these Terms grants you any right to use our trademarks, logos, or branding without prior written consent.
Feedback and suggestions you submit to us may be used to improve the platform without compensation to you.
To the maximum extent permitted by law, CuePoint Planning shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, data, or business opportunities, arising out of or related to your use of CuePoint Planning.
Our total liability to you for any claim arising from use of the platform shall not exceed the amount you paid us in the 3 months preceding the claim.
You agree to indemnify and hold harmless CuePoint Planning and its operators from any claims, damages, losses, or expenses (including legal fees) arising from your use of the platform, your User Content, or your violation of these Terms.
We may suspend or terminate your account at any time for violation of these Terms, fraudulent activity, or non-payment, with or without notice depending on the severity of the violation.
You may terminate your account at any time by cancelling your subscription and contacting support to request account deletion. Upon termination, your data will be retained for 30 days before permanent deletion.
These Terms are governed by the laws of the State of Rhode Island, United States, without regard to its conflict of law provisions. Any disputes arising from these Terms shall be resolved in the courts of Rhode Island.
We may update these Terms from time to time. We will notify you of material changes by email or in-app notice at least 14 days before they take effect. Continued use of the platform after the effective date constitutes acceptance of the updated Terms.
For questions about these Terms: